Technological information practices are evolving in the public sector and making their operations more efficient. With new systems and skills embedded in these modernized systems, the public sector organizations’ operations have become more outcome-oriented and performance-driven.
Based on extensive innovative models for IT infrastructure management, government sectors are now implementing more technology advancements in their ranks.
In hindsight, ITaaS, or IT as a service, is a commodity-based method of delivering IT services to consumers and aligning these services with cloud computing. In other words, cloud platforms provide public sector organizations with the benefits of the on-demand pay-as-you-go model, which follows service-level agreements.
Putting things into perspective, implementing cloud platforms feels like buying service level agreements (SLAs), not a person. Considering that SLAs are essential for the model, let’s look at them in detail. SLAs consist of agreements between the customers and the service providers regarding the scope, quality, and responsibilities of the providers.
SLAs also include other factors such as the definition of terms, termination of terms, etc. However, the most important metric is response time, which measures the mean time to respond and resolve. For many cloud service providers, meeting SLAs means customers can call 24/7 to learn what is happening around them.
The public sector technicians can also manage the servers and ensure that everything is up and running according to the SLA standards.
Different implementation factors are required to transform the public sector’s infrastructure to ITaaS. One significant factor is cloud adoption, which requires extensive support operations after the transition. Moreover, you can save efficiently on infrastructure costs, which is an essential benefit of ensuring a cloud-based turnover.
Nonetheless, many organizations fail to understand the importance of baked-in support costs provided by default in the existing data centers. For instance, during the initial transition stage of the data center to the cloud, the agencies witnessed that the usual servers, which cost $1,000 a month, only cost about $43, excluding the maintenance cost.
There is also the lack of understanding that early adopters faced during their transition to the cloud, which is why those organizations may have paid a bit more than usual. Not to mention, the labor cost associated with the transition was further hidden during the legendary move.
Some companies, such as Aquilent, have been on the leadership board in cloud platforms ever since 2009. These companies have witnessed the evolution of disparity between the growing savings to the cloud with additional costs, such as labor. In other words, a federal agency may have to bear around $3,000 per month for running ten servers after the transition. However, they may have to spend $15,000 every month with the additional labor costs.
It does not work well since you expect cloud platforms to save a lot of money. Nonetheless, with the ITaaS model, federal agencies can better gauge their needs and reduce costs. For instance, the Aquilent model has a fixed rate per server, which is not a significant disparity considering that you must support and host the servers themselves.
Government officials do not need to be convinced about the importance of emerging technologies such as cloud-based systems. On the other hand, they are eliminating their data centers and drastically shifting to the cloud to save money. However, they must also address their labor costs with other cloud benefits.
However, the ITaaS model has three main benefits: scalability, predictability, and pay-as-you-go pricing structure. However, transitioning your agency to an ITaaS model doesn’t happen quickly. It requires an integration of people, processes, and governance; no matter how beneficial it may be, change always brings challenges.
In response, contractors are offering agencies new options. For example, they charge monthly rates to use servers of all sizes without requiring any further commitment. Agencies are buying a high-value service, not another pair of hands.
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