According to a report prepared by GAO (Government Accountability Office) in 2019, around ten major federal agencies spend over $337 million yearly to support IT systems between 8 and 51 years old. However, the statistics show a deviation from the push towards the cloud and modernization that the companies need to adopt.
Innovation and cloud systems work in tandem, and it is only possible to define one with the other. Cloud computing supports emerging technologies such as automation, machine learning, and artificial intelligence. Automation requires extensive manual processes to allow workers the necessary time to learn automation for efficient results.
In retrospect, a high percentage (60% to 80%) of human resource, finance, and procurement tasks are automatable. Moreover, the adoption has resulted in organizations saving at least 30% of the net cost. Another study depicted that resources worth $40 billion to $80 billion could be transferred to other value-added practices.
In the contemporary era, federal agencies opt for automation for conducting their day-to-day operations. For instance, NASA currently powers George Washington, the first digital bot run by the government. The bot manages a variety of HR and procurement practices due to its automation capabilities. Another automated feature the government uses is the bilingual chatbot Emma, who works for the US Citizenship and Immigration Services (USCIS). Emma gets her name from the renowned poet Emma Lazarus, and its function is to answer questions. The US Army works with the chatbot Sgt—-Star, which manages inquiries about joining their services.
Such technological innovations rely on modern infrastructure and provide benefits such as cost savings, citizen engagement, and exceptional use of the employees’ skills and time. They also have an essential function to cater to, which is data. However, even with such high importance, most federal organizations need help using these automated devices.
For a better understanding of the concept of automation and cloud, we prepared this report. Here, we will discuss the challenges of updating legacy systems and how an efficient cloud-based data management platform can counteract them.
According to GAO, the businesses spent $90 Billion on IT Modernization.
An Integrated Cloud Data Management System
One thing that links old systems with the new ones is data. In other words, if agencies want to transform their infrastructure, they must efficiently move their data to these systems and use them for future operations. However, federal organizations need a robust cloud-based data management system to ensure these modern legal systems work proactively. The system can provide a single, secure source of on-premises data integrated into the cloud. Moreover, the cloud platform’s flexibility can allow it to collaborate well with various hardware and software components.
Statistics by Deloitte show that the Government Sector Can Save 1.2 billion Working hours By Involving Automation in Their Ranks.
To combine automation and cloud systems for a high-function IT service model, agencies should invest time during the design phase. They need to understand the nature of the data and technology they possess to determine the gap between them and devise practices to fill them. In hindsight, to implement cloud-based automation, the following steps are mandatory.
- Develop an implementation plan.
- Establish a sound infrastructure that will assess and modify the program.
- Deploy software for daily operations.
- Monitor the pivotal points and perform exceptional operational steps.
- Commence work on the next plan.
Moreover, federal organizations should use tools that complement each other. In other words, old systems work well with more senior operations and require manual monitoring. However, automated systems reduce risks by developing, testing, delivering, remediating, and monitoring practices. They need to determine which tools fit in which category and their compatibility with them. With enough knowledge and robust planning, federal agencies can embrace automation perfectly.
“Modernization is a constant state of change and part of the day-to-day business of technology at every agency.” – Cloud Smart Strategy.
Here are the best practices to improve the impact of cloud-based automation.
A Solid Foundation of Automation
With the help of cloud-based systems and their data manipulation, the agencies can enhance the efficiency of their operations. They can touch the glory of innovative brilliance with advanced initiatives such as implementing automation efficiently.
Develop Application Programming Interfaces From the Start
APIs are the future of development since you can connect everything with them. They permit automated backend access to any application, regardless of its age. With the help of APIs on multiple applications, the agencies can create special programmatic software to work with them.
According to research by Garter, around 22% of the national budget is based on Cloud Transformation. While 20.6% of the local Governments’ Expenses are Spent on Cloud
Infrastructure as Code
Another effective practice is using the IAC descriptive model. This method is used by the DevOps team, which sources the code for every project deployment. It also enables the development team to perform production by losing the monitoring of the operations team.
Avoid Creating Silos
Simplicity is the key to success, so it is unnecessary to go overboard and create silos. Previously, organizations had little to no success building and sharing infrastructures among departments. However, with the help of APIs, the agencies can attain a single set of tools for various applications.
Conclusion
When people talk about innovation, their minds divert entirely towards the big picture, like massive systems, architectures, etc. On the contrary, the fundamental aspect of modernization is data and how the different systems utilize them. The transformation can only be successful if the agencies integrate data exceptionally and optimize their operations.
About Complete Controller® – America’s Bookkeeping Experts Complete Controller is the Nation’s Leader in virtual bookkeeping, providing service to businesses and households alike. Utilizing Complete Controller’s technology, clients gain access to a cloud platform where their QuickBooks™️ file, critical financial documents, and back-office tools are hosted in an efficient SSO environment. Complete Controller’s team of certified US-based accounting professionals provide bookkeeping, record storage, performance reporting, and controller services including training, cash-flow management, budgeting and forecasting, process and controls advisement, and bill-pay. With flat-rate service plans, Complete Controller is the most cost-effective expert accounting solution for business, family-office, trusts, and households of any size or complexity.